Al-aqar.com.sa, (“Al-aqar.com.sa” or “we”, “our” or “us”) is the owner and operator of Aqar.biz, Al-aqar.net, (collectively, the “Websites”), as well as the Al-aqar.net, , and any related mobile applications (collectively, the “Apps”), and other related sites, tools, applications, or services (collectively and including the Websites and the Apps, the “Sites”). This Privacy Policy describes how we handle your information collected via the Sites. By using the Sites, you expressly consent to our collection, storage, use and disclosure of your information as described in this Privacy Policy.
1. Collection.
When using our Sites, we will collect and store your information. We may also collect information about you from other means and sources as described herein. Accordingly, our Privacy Policy may apply to you even if you do not submit information to us through the Sites. Depending on the Sites or services you use, we may collect the following information:
a. Information you provide to us or others via the Sites. When you use the Sites, you can provide personal information about yourself to us, such as personal and contact information (including name, email address, and telephone number), properties you may be interested in, and any additional information you choose to provide about yourself and your search for a new home (such as move-in date, desired floor plans, and the like).
- If you create an account with us, some of our Apps may provide you with a functionality that allows you to store additional information that you may later elect to provide to a property in connection with making a rental application, such as self-reported employment, income and credit score information. If you store such information, you may delete it at any time, and you control whether you share it with any properties and/or landlords.
- If you use some of the Services offered through the Sites, your information may be collected and processed by third parties.
- For example, if you use our RentPay service on our Al-Aqar.com.sa Website or App, your credit card, debit card, or bank account information may be collected. This information will be collected and processed directly by our third-party payment processor Mada, which will process it in accordance with the Mada Privacy Policy.
- Similarly, some of our Sites may facilitate your ability to file an application with a landlord to evaluate your eligibility for a particular property. This functionality may facilitate the collection of your credit score information, self-reported income, and background checks. We use technology that passes the information necessary to obtain a credit score and background check directly to third parties who process such requests.
- If you provide make information public by your use of the Sites, such as by posting a review for a property, such information will be published on the appropriate Site(s).
b. Data collected by automated means like cookies, web beacons, and similar technologies: We or third-party providers may place cookies, web beacons, or similar technologies on your device when you visit our Sites. We use cookies to provide personalized features, such as automatically logging you into your personalized home page, and to deliver customized services, content, and advertising. We may use cookies to monitor, analyze, track activity on, and improve the functionality and usability of the Sites. Cookies may also be used to provide you with advertising or marketing relevant to your interests. You can block cookies by changing the settings on your browser, but doing so may prevent us from delivering certain services to you. Cookies and similar technologies may be used to collect information about your interactions with the Sites, or with emails that we send to you.
c. Calls, text messages, and other communications. We make tools available that facilitate communications between you and properties by phone, email or text (such as when you call a property using the phone number displayed on one of the Sites). When these tools are used, we may collect certain information related to the communication, like email addresses, contact logs, calling number, call duration, date and time of the communication, and similar information. We will also obtain the content of emails, calls, or text messages exchanged by you and properties. Please note that if you contact us or a property via the phone numbers provided on the Sites, we may record the phone conversation and store a recording and transcription of such call for quality assurance and customer service purposes; you will be notified at the beginning of a call if it may be recorded or monitored.
d. Location data. If you use the Apps and authorize them to use your location, we may collect the location of your device. You can deactivate our collection of location data at any time within your mobile device settings.
e. Logs of your session on our Sites. When you visit our Sites, we collect information about how you use them. This information may include information based on your interactions with the Sites and their advertising (such as search information, device sign-on data, statistics on page views, traffic to, from and within the Sites), IP address, standard web log information, information about the type of device through which you access the Sites (such as connection information such as the name of your mobile operator or ISP, browser type, language and time zone).
f. Social network data. If you log on to our Sites using your social media account, we may receive information about your social media profile that you have authorized the social network to share with us as part of your sign-on. Additionally, if you interact with any content we make available on social media – such as by “liking” our content or posting a response to our posts – we may be able to access information that the social media network makes publicly available in connection with that interaction.
2. Use.
We may use your personal information to:
- Provide the services and customer support you request, including providing your information to properties as you request, and confirming emails related to the Sites’ services, reminders, and transactions;
- Contact and communicate with properties, landlords, or us;
- Resolve disputes and troubleshoot problems;
- Customize your experience and otherwise measure and improve the Sites’ services, as well as modify and update existing services and develop new services;
- Communicate with you about properties, products, services, offers, promotions, or events, including by sending you relevant residential real estate related listings, via email, phone, text messaging, push notification on your phone, or other means;
- Deliver targeted and interest-based marketing, service updates, and promotional offers, on our Sites and elsewhere;
- Connect you with third parties that provide products or services that may be relevant to you;
- Facilitate your ability to make payments to third parties through the Sites, should you choose to do so;
- Request your review of a property;
- Compare information for accuracy and verify it with third parties;
- Measure consumer or property interest in and/or satisfaction with our products and services, including by monitoring and analyzing trends, usage, and activities connected to the Sites;
- Summarize, link, or combine your information with other information we hold or receive from others to help us perform any of the purposes listed here;
- Help promote a safe service and detect and prevent error, fraud and other potentially prohibited or illegal activity;
- Comply with legal obligations or legal process;
- Protect the rights, property, health, or safety of any person or the general public;
- Enforce our agreements, terms, conditions, and policies;
- Send you notices and alerts;
- Provide services as otherwise described to you at the time of collection;
- Prepare aggregated or deidentified data, including for general marketing and analytical purposes; and
- Learn more about you or other individuals.
3. Disclosure.
We may share personal information with third parties for any purpose described in Section 2 above (“Use”), or for any other purpose that has been notified to you or to which you have consented. In addition, we may provide or share some or all of your personal information with:
- Persons to whom you direct us to share information – Our Sites enable you to communicate with properties by email, phone, or text. When you submit a message to a property, or call or text a property, we will provide your information to that property. When you contact a property, they will store information about you, such as your name, email address, phone number, etc. We expect properties to use your information for the purpose of your interaction with them as a renter. You can visit the privacy policies maintained by properties you contact to learn more about their privacy practices.
- Service providers to Al-aqar.com.sa – Service providers under contract who help with our business operations.
- Our other Business Partners – Third parties offering products or services that may be relevant to you, whose services you agree to use (g., the “RentPay” product referenced above), you have expressed an interest in, or with whom you have authorized us to share your personal information.
- To comply with our Legal Obligations or in Connection with Legal Claims – We may share information with any third-party to satisfy any requirement of laws, rules, regulations, legal process, or governmental requests. Additionally, we may share information in connection with our establishment, exercise, or defense of legal claims. This may include disclosures to law enforcement offices, third-party rights owners, or others in connection with enforcing our Terms of Service or Privacy Policy; responding to claims that an advertisement, posting or other content violates the rights of a third party; or protecting the rights, property, health, or safety of our users or the general public.
- Sharing in Connection with Business Transfers – We may share personal information with another business entity should we plan to merge with, or sell substantially all our assets to that business entity.
4. Communications and Communication Tools.
We communicate with users, and facilitate communications between users, in a variety of ways, including but not limited to:
Send-to-a-Friend. Our Send-to-a-Friend functionality lets you share listings with friends by providing your friend’s email address. If you use our Send-to-a-Friend or other email tools, we do not permanently store the email address you give us, or use that email address for any marketing purpose other than to send an email to your friend as directed by you.
Email preferences. We provide all users with the opportunity to opt out of receiving marketing communications from us. To remove your contact information from our lists and newsletters, click on the “unsubscribe” link that is included at the bottom of any Apartment Guide, Al-aqar.net, Al-Aqar.com.sa, email you receive.
5. Interest-Based Advertising and Opting Out.
As noted above, we may partner with third parties (e.g., data management platforms, ad servers, ad network providers, or third-party advertisers) to provide you with advertisements that you see on the Sites or other websites. These parties use data technologies to collect information about your online activities over time on this and other websites, to provide you targeted advertising based upon your interests, such as cookies, clear gifs, web beacons or similar technologies. This data collection may take place both on our Site and on third-party websites that participate in ad networks or use similar third-party providers. To learn more about your ability to opt out of certain of these technologies and for other information, please visit, the Digital Advertising Alliance and the Network Advertising Initiative.
Please note the above links do not opt you out of being served advertising; you will continue to receive generic ads that are not based on your specific interests.
6. Renters, Properties, External Websites and other Third Parties.
Except as otherwise expressly included herein, this Privacy Policy addresses only the use and disclosure of information we collect from you via the Sites. If you disclose your information to others, whether they are landlords, other renters, properties or other websites, different rules may apply to their use or disclosure of the information you disclose to them. We do not control the privacy policies of third parties. We encourage you to review third parties’ privacy notices before you disclose your personal information to others.
The Sites have links to other websites that may collect personal information about you if you access or use them. We are not responsible for the privacy practices or the content of those linked websites.
7. Account Protection.
To the extent one of our Sites provides for user accounts, your password is the key to your account. Use unique numbers, letters and special characters, and do not disclose your account password for such Site to anyone. If you do share your password or your personal information with others, remember that you may be responsible for actions taken in the name of your account. If you lose control of your password, you may lose substantial control over your personal information and may be subject to legally binding actions taken on your behalf. Therefore, if your password has been compromised for any reason, you should immediately notify us and change your password.
8. Security.
We treat data as an asset that must be protected and have taken steps (encryption, passwords, physical security, etc.) to protect personal information against unauthorized access and disclosure. However, third parties may unlawfully intercept or access transmissions or private communications sent via the Internet. Therefore, although we work to protect your privacy, we cannot promise, and you should not expect, that personal information or private communications you transmit via the Internet are guaranteed to remain private.
9. Minors
The Sites are intended solely for use by persons 13 years of age or older. If you are under the age of 13, you may not use the Sites or other services, or contribute any information to us.
10. General.
We may amend this Privacy Policy at any time by posting the amended terms here. Amended terms take effect upon being posted. Your continued use of the Sites constitutes acceptance of any new terms.
11. Questions.
Questions regarding this policy should be directed to the following address:
Attn: General Manager
Al-aqar.com.sa,
3763 Mohammed Bassiouni – Al Arid Dist.
RIYADH 13335 – 6603
or via email to privacy@Al-aqar.com.sa.com.